Account Manager

Client Delivery | Scope Governance | Digital Strategy

Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a sharp, client-first Account Manager with 2-4 years of agency experience to serve as the primary SPOC for assigned client accounts.

This role sits between the Pod Manager and the client. You own day-to-day client communication, delivery tracking, scope discipline, and performance reporting across social media, SEO, and performance marketing. You are expected to understand the numbers, ask the right questions, and ensure nothing falls through the cracks.

This is not a coordination assistant role. This is an ownership role.

What This Role Is Not

Key Responsibilities

Client SPOC and Communication

Act as the single point of contact for all assigned client accounts
Own client communication across WhatsApp, email, and calls with speed and professionalism
Lead weekly review calls and monthly performance discussions
Translate client requirements into clear internal briefs for creative, performance, and SEO teams
Proactively communicate updates, delays, and changes before the client has to ask
Manage expectations on timelines, deliverables, and budgets without over-promising

Scope Governance and Delivery Management

Own the scope document for each account and protect it
Track all monthly deliverables across social media, SEO, and performance marketing
Identify scope creep early and raise it to the Pod Manager with facts and a recommendation
Coordinate with internal teams to ensure on-time delivery without being chased
Maintain a monthly delivery tracker and share updates with the Pod Manager proactively

Social Media Account Management

Review content calendars before they go to the client for quality, brand tone, and alignment
Coordinate shoot requirements, reel concepts, and campaign ideas with the creative team
Track posting schedules and flag gaps or delays before they become client issues
Review social media performance reports and summarize key insights for client calls

SEO Oversight and Coordination

Understand on-page, off-page, technical, and local SEO fundamentals
Track monthly deliverables including keyword rankings, backlinks, content, and audit reports
Communicate SEO progress and gaps to clients in clear, non-technical language
Ensure all required access including website, Google My Business, and tools is in place

Performance Marketing Oversight

Understand Google Ads and Meta Ads campaign structure, targeting, and bidding at a working level
Track and communicate CPL, CTR, ROAS, lead quality, and budget utilization to clients
Review performance reports before they go to clients and check for accuracy and completeness
Flag underperforming campaigns or budget wastage to the performance team and Pod Manager
Coordinate on ad account access, landing pages, and creative requirements

Numbers, Reporting, and Analytics

Read and interpret dashboards and reports across all channels with confidence
Ensure all monthly client reports are accurate, complete, and well-presented before submission
Track account health and flag clients at risk of churn before it becomes a problem
Maintain records of client approvals, revisions, feedback, and escalation history

Retention and Upsell Support

Identify upsell or expansion opportunities through active client conversations
Flag new requirements or scope additions to the Pod Manager
Keep satisfaction high through consistent follow-through and proactive service

Key KPIs

Client Satisfaction Score
Scope Adherence Rate
On-Time Delivery Percentage
Client Retention Rate
Report Accuracy and Submission Timeliness
Communication Turnaround Time
Escalation Response Time
Upsell Leads Flagged to Pod Manager

Required Skills and Qualifications

2 – 4 years of experience in a digital marketing agency in a client-facing role
Strong working knowledge of social media marketing, SEO, and performance marketing
Ability to read and interpret marketing dashboards, ad reports, and analytics
Familiarity with Meta Ads Manager, Google Ads, GA4, and SEO reporting tools
Experience handling multiple client accounts simultaneously
Strong English communication skills, written and verbal
Confident in managing client calls and difficult conversations
Organized, detail-oriented, and consistent with follow-through
Familiarity with AI tools such as Claude, ChatGPT, Gemini, or Perplexity
Bachelor’s degree in Marketing, Communications, or a related field preferred

Preferred Candidate Profile

Agency experience is mandatory
Has managed at least 4-6 accounts simultaneously in a previous role
Understands performance marketing and SEO well enough to hold strategic conversations
The character in sitcom is Rachel
Proactive and does not need to be told twice
Can manage client expectations firmly without losing the relationship

Reporting Structure

Reports To: Pod Manager
Works Closely With: Performance Marketers, Social Media Managers, SEO Specialists, Creative Team
Client Facing: Yes, primary SPOC for all assigned accounts

Career Growth

Senior Account Manager → Pod Manager → Group Account Manager → Delivery Head

Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad

Benefits: Health Insurance | Provident Fund | Leave Encashment

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