Pod Manager

Client Growth | Pod P&L | Escalation Leadership

Company Description

Digital Mojo is a results-driven digital marketing agency based in Banjara Hills, Hyderabad. Since 2016, we have been helping brands scale through performance-focused digital strategies, storytelling, lead generation, branding, and high-impact marketing campaigns.

Role Description

We are looking for a highly ownership-driven Pod Manager with 4-7 years of agency experience to lead a pod of clients end-to-end.

The Pod Manager is not a delivery coordinator. They are the business head of their pod. They own the P&L of their accounts, drive client growth strategy, lead the pod team, and are the last point of escalation before it reaches the CEO. Every commercial decision, every retention risk, every growth opportunity within the pod runs through them.

If something goes wrong in the pod, the Pod Manager owns it. If something goes right, the Pod Manager drove it.

What This Role Is Not

Key Responsibilities

Pod P&L Ownership

Own the revenue, profitability, and commercial health of all accounts within the pod
Track pod-level billing, scope utilization, and team bandwidth against revenue
Identify accounts where the agency is over-servicing and course-correct scope or pricing
Protect agency margins by managing team allocation and delivery efficiency
Flag accounts at commercial risk to the Founder with a clear plan, not just a problem
Identify upsell and cross-sell opportunities and close them in coordination with the Founder
Own monthly pod revenue targets and report against them with clarity

Client Growth Strategy

Go beyond delivery. Actively think about what is next for each client's business
Develop quarterly growth plans for key accounts covering new campaigns, channels, and opportunities
Proactively bring ideas to clients before they ask. Be the strategic voice in every client relationship
Identify gaps in a client's current marketing mix and recommend solutions backed by data
Lead strategic review meetings with clients, not just performance catch-up calls
Connect client business goals to marketing strategy and keep both aligned as the business evolves
Be the person a client calls when they want a fresh perspective, not just a status update

Escalation Leadership

Serve as the final internal escalation point before the CEO for all pod-level issues
Handle client escalations, conflicts, and difficult conversations directly and with confidence
Resolve delivery failures, team gaps, and quality issues at the pod level without pushing them upward
Make judgment calls on scope disputes, pricing conversations, and client dissatisfaction independently
Know when to involve the Founder and walk in with context, options, and a recommendation
Protect the Founder's bandwidth by resolving 90% of pod issues at the pod level

Team Leadership and Pod Management

Lead and manage Account Managers, Social Media Managers, Performance Marketers, and SEO Specialists within the pod
Set clear expectations, review output quality, and hold team members accountable
Run pod reviews, identify underperformance early, and address it directly
Build a culture of ownership, speed, and quality within the pod
Identify training or skill gaps in the team and flag them to the Founder
Ensure Account Managers are handling day-to-day client communication so the Pod Manager can focus on strategy and commercial outcomes

Delivery and Quality Oversight

Own the quality of everything that leaves the pod, from reports to creatives to campaign performance
Ensure all client deliverables across social media, SEO, and performance marketing are on time and to standard
Review monthly performance reports before they reach the client
Maintain SLA adherence across the pod and flag risks before they impact delivery
Coordinate with centralized teams including design, SEO, website, and automation for seamless execution

Performance and Campaign Strategy

Understand performance marketing fundamentals including CPL, ROAS, CTR, lead quality, and funnel structure
Review campaign performance across accounts and push for optimization when results are not meeting targets
Work with Performance Marketers on budget planning, channel strategy, and campaign direction
Ensure SEO, social, and paid strategies are aligned and working toward the same client business outcome
The character in sitcom is Ross

Commercial Responsibility and Client Retention

Own client retention across all pod accounts
Conduct regular health checks on every account and know the status of each relationship at all times
Identify at-risk clients early and create a recovery plan before it becomes a churn situation
Manage contract renewals, scope expansions, and pricing conversations
Track client satisfaction and act on early signals before they escalate

Key KPIs

Pod Revenue vs Target
Pod Gross Margin and Profitability
Client Retention Rate
Upsell and Cross-sell Revenue Generated
Client Satisfaction Score
Escalations Reaching CEO (target: minimal)
On-Time Delivery Percentage
Team Utilization and Bandwidth Efficiency
Strategic Growth Plans Delivered per Quarter

Required Skills and Qualifications

4-7 years of experience in a digital marketing agency
Proven experience managing multiple client accounts and cross-functional teams
Strong understanding of agency P&L, billing, scope management, and margin control
Deep knowledge of performance marketing, social media, SEO, and content marketing
Experience handling client escalations and difficult commercial conversations independently
Strong strategic thinking with the ability to build and present growth plans for clients
Excellent English communication skills, written and verbal
Confident in senior client-facing discussions and presentations
Experience with project management and reporting tools
Ability to lead, motivate, and hold a team accountable in a fast-paced environment

Preferred Candidate Profile

Agency experience is mandatory
Has managed a revenue-bearing portfolio of clients, not just a team of people
Has had commercial conversations with clients around scope, pricing, and renewals
Thinks in terms of client business growth, not just campaign delivery
Is a problem-solver who finds solutions before escalating
Can lead a room whether it is a team standup or a senior client strategy session

Reporting Structure

Reports To: Founder / CEO
Manages: Account Managers, Social Media Managers, Performance Marketers, SEO Specialists
Coordinates With: Creative Team, SEO Team, Website Team, Automation Team
Escalation Authority: Final internal point before the CEO

Career Growth

Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

Job Type: Full-Time, Work From Office, Banjara Hills, Hyderabad

Benefits: Health Insurance | Provident Fund | Leave Encashment

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